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Use Case26 July 2026·4 min read

WhatsApp Forms for Jewellery Shops — Take Custom Order Requests

Custom jewellery orders need detailed specifications. A WhatsApp form helps you collect metal type, design preference, budget, and occasion — before your first conversation.

Why Jewellery Shops Need a WhatsApp Form

Custom jewellery orders involve many decisions — metal, design, weight, stone, occasion, budget. Gathering all this over chat is messy. Customers send half the details at different times. Things get missed.

A WhatsApp form collects everything in one structured submission. You have the complete brief before you start designing.

Custom Jewellery Order Form Template

  • Customer Name and Phone (required)
  • Type of Jewellery (Radio) — Ring / Necklace / Earrings / Bracelet / Bangle / Anklet / Full Set
  • Metal Type (Radio) — Gold / Silver / Rose Gold / Platinum / Oxidised Silver
  • Gold Karat (Radio, show if Gold selected) — 18K / 22K / 24K
  • Approximate Weight (Radio) — Under 5g / 5–10g / 10–20g / Above 20g / Not sure
  • Design Preference (Radio) — Traditional / Modern / Temple / Minimalist / Custom (send reference)
  • Stone Preference (Checkbox) — No stones / Diamonds / Rubies / Emeralds / Pearls / CZ/American Diamonds
  • Occasion (Radio) — Wedding / Engagement / Daily Wear / Festival / Gift
  • Budget Range (Radio) — Under ₹10,000 / ₹10,000–₹25,000 / ₹25,000–₹1L / Above ₹1L
  • Required by Date (Text)
  • Reference Image Link or Description (Text, optional)

    • The Business Impact

    Without a form: Customer sends "I want a gold necklace" → you ask 8 follow-up questions over 2 days → you still don't have the full brief.

    With a form: Complete brief in your WhatsApp in 3 minutes. You reply with a design estimate the same day.

    Result: Faster quotes, happier customers, more orders.

    Sharing Your Jewellery Form

  • Instagram bio — "Custom orders 👉 link in bio"
  • WhatsApp Business catalogue — add the form link to custom order products
  • In-store QR code — customers browsing can scan and submit a custom order
  • Festival season promotions — "Place your Diwali jewellery order early" + form link

    • Following Up Effectively

    > "Hello [Name]! We've received your request for a [metal] [jewellery type] for [occasion]. Based on your budget of [range], we can create a beautiful [design style] piece. I'm sending 2–3 reference designs shortly — please check and let me know which direction you prefer."

    Create your jewellery order WhatsApp form →

    Ready to collect leads on WhatsApp?

    Create your first WhatsApp form free — no credit card required.

    Start for free →
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